Refund Policy

Our Promise: We want every subscriber to have a great experience. Contact our support team first — most issues are resolved in minutes. If we can't fix it, our refund process is straightforward and fair.

Our Satisfaction Promise

Customer satisfaction is at the core of everything we do. Before purchasing, we encourage all new customers to take advantage of our free 24-hour trial to verify picture quality, channel availability, and device compatibility on their own setup before committing.

7-Day Money-Back Guarantee

What's Covered

Server downtime lasting 3 or more consecutive days, with verifiable proof of disruption submitted to our team within the 7-day window.

What's Not Covered

Issues related to your internet connection, ISP, local network, or device configuration are outside our service scope.

Time Window

Refund requests must be submitted within 7 days of your subscription start date to be eligible.

Refund Method

All approved refunds are returned via the original payment method used at the time of purchase. No exceptions.

General Terms & Conditions

We offer a 7-day money-back guarantee for server downtime of 3 consecutive days or more, subject to proof.
Refunds are not available for issues caused by your ISP, internet subscription, local network, or device configuration.
We do not issue refunds for change-of-mind after purchasing following a free trial.
If a customer refuses to cooperate with troubleshooting, we reserve the right to decline the refund request.

Exemptions

Important: Your account will not be eligible for a refund if it has been suspended due to a violation of our Terms of Service.

Purchasing a paid subscription after already completing a free trial
Account suspension resulting from Terms of Service violations
Streaming issues caused by incompatible devices or unsupported apps
Requests submitted after the 7-day window has passed
Requests without documented proof of the claimed disruption

How to Request a Refund

1

Contact Support FirstReach out via WhatsApp or email. Our team will attempt to resolve the issue within 24 hours before any refund is processed.
2

Submit Your RequestEmail contact@iptv.com with "Refund Request" in the subject line, your account details, and evidence of the disruption.
3

Review & DecisionOur billing team reviews the request against eligibility criteria and responds within 2–3 business days.
4

Refund ProcessedApproved refunds are returned to your original payment method. Processing time is typically 3–7 business days depending on your bank.

Questions?

WhatsApp: +1 (559) 482-6660
Email: contact@iptv.com
Use subject line "Refund Request" so your message reaches the billing team directly.